Question 1

How to Write Effective Help Requests

Accepted Answer

When reaching out for support or reporting issues, the clarity and effectiveness of your communication can significantly impact how quickly and efficiently your request is handled. Here are some key guidelines to follow when writing help requests to ensure they are effective:

1. One Ticket, One Issue

Stay Focused: To expedite the resolution process, each help request or ticket should focus on a single issue. Addressing multiple issues in one ticket can complicate the resolution process as it may involve different specialists or departments. If you have multiple issues, it's more efficient to submit separate tickets for each one.

2. Be Concise

Clarity and Brevity: While detail is important, conciseness is equally crucial. Aim to provide all necessary information with as few words as possible. A concise ticket reduces the time support spends understanding the issue, allowing them to begin working on a solution faster. Include relevant details such as the context of the problem, any specific error messages you saw, and what you were trying to achieve when the issue occurred.

3. Keep Issues Separate

Avoid Mixing Different Issues: It’s important not to follow up on a new issue by replying to an old ticket that dealt with a different subject. This can create confusion and may lead to delays in resolution as your new issue might not reach the right expert or might get buried under resolved or unrelated discussions. Always open a new ticket for each distinc

Question 2

Manage my listings categories

Accepted Answer

In your marketplace, you will offer several types of products grouped by categories.

To allow your sellers to feed their catalog, it is necessary to define these "parent categories" and "subcategories" beforehand. The "categories" refer to a particular theme in which we will find "subcategories" which are product families. In the "Manage Categories" section of your dashboard, you can delete, add and categorize these categories in the order of your preferences. It will be necessary to proceed to the same step to create the "subcategories" but this time it is necessary to connect them to a "parent category". So you get a tree with the category and the different product families associated with it.

Settings > Advanced Settings > Listings Categories

" Add a category " and complete the requested information.

To these families of products, it will be necessary to predefine characteristics which give the description of the products. These "attributes" must be defined according to criteria relevant to the research.

If you need to define colors for a product, you have the choice to: create a drop-down list; create checkboxes for colors you have previou

Question 3

Setting up Google Analytics : How to Retrieve Your GA4 Tracking Script from Google Analytics and Install it on Kreezalid

Accepted Answer

How to Retrieve Your GA4 Tracking Script from Google Analytics and Install it on Kreezalid

|| Before you can collect data on your online marketplace, you must have a Google Account, sign up for data analytics tracking, and choose the data you want to track. If you are already using Google products, like Gmail or Ads, you can use the same account for Google Analytics.

Step 1 : Access Your Google Analytics Account

Open your web browser and navigate to the Google Analytics website.
Sign in using your Google account credentials.

Step 2: Locate Your GA4 Property

Once logged in, click on the “Admin” button (gear icon) at the bottom left of your screen.
In the "Account" column, make sure the correct account is selected.
In the "Property" column, select the GA4 property you want to use for tracking. If you don't have a GA4 property yet, you'll need to create one.

Step 3: Obtain the GA4 Tracking Script

In the "Property" column, click on “Data Streams”.
Select your web data stream (or create a new one if necessary).
Once your data stream is selected, click on the “Global site tag (gtag.js)” link under “Tagging Instructions”.
This will open a new window displaying your GA4 tracking script.

It starts with :

and ands with

Step 4: Copy the GA4 Tracking Script

In the window displaying your tracking script, click the “Copy” button to copy the entire script to your clipboard.

Step 5:

Question 4

Understanding escrow payment on online marketplaces

Accepted Answer

What is escrow payment?

Escrow is an agreement between two people or organizations in which money is kept by a third person or organization until a specific condition is met. On online marketplaces, the customer will pay the goods or services by transferring money to a third-party solution. The money is placed in escrow until the order is completed. Then to money is transferred to the supplier (minus the marketplace’s commission if the platform charges service fees).

How does an escrow account work?

Why do you need an escrow account on your online marketplace?

As a marketplace, you are a trusted third party and you need to be able to act in case of a risk of a delayed delivery, a dispute, or if there’s the possibility of a refund being needed. Unlike, e-commerce websites you don't want to make a direct payment to the vendor because you're not the vendor and in case of a refund being needed you won't be able to act on the money.

| You now understand why direct payment solutions, like Paypal, how popular they can be, cannot be a suitable system for a marketplace business.

Escrow payments with Kreezalid

Kreezalid integrates 2 specific payment providers to allow you to have this system on your marketplace:

Stripe with Stripe Connect. Kreezalid allows platforms to specify payouts for Custom Connect accounts via Stripe

Question 5

Manage listings' availabilities on a calendar

Accepted Answer

Manage booking availability per day

Kreezalid's availability calendar allows suppliers to share the availability time of a product, or service. It's a way for customers to see if the availability suits their needs.

Kreezalid provides an availability calendar per day, mainly used for rental and services.

How can vendors access availability management in their listings

Vendors can access availability management when editing their listing under the item "Listings" in their dashboard:

Prior to this, you must ensure you've set an order type with availability management turned on in your admin panel.

If your providers have existing listings when you enable availability management, those listings will retain their old settings.

How will automatic availability management look like on a listing page

Customers will be see booked/unavailable dates on grey background in the date pickers displayed on the listing page when they're initiating a booking. Those dates cannot be selected.

Question 6

Create a Mangopay account

Accepted Answer

| Mangopay is a payment solution for marketplaces and crowdfunding sites, allowing secure sequestration of funds transiting through your marketplace.

Mangopay allows in particular:

Management of several currencies
Sequestration and distribution of funds seamlessly according to your business model
Management of deferred payments
KYC procedure and anti-money laundering controls meeting European regulatory requirements

1. How to create a MANGOPAY account?

Before you start using this payment solution, you must submit certain documents to Mangopay. Refer to their website to contact their sales team.

To start processing payments with MANGOPAY, you must follow these steps:

Create your company account on the Mangopay website
Download your KYC documents
Request and sign your contract
Publish the Mangopay terms and conditions on your marketplace

2. What you should know before using MANGOPAY

To use Mangopay, your company must be registered in one of the countries of the European Economic Area
Only marketplaces, crowdfunding and collaborative economy platforms can use their API
MANGOPAY does not accept companies making bets, games and adult content.
Their legal department reserves the right to refuse your activity
They activate production accounts from Monday to Friday noon

| Once your Mangopay account is created, you can learn more about how to connect your payment solution to Kreezalid with [this article](https://help.kreezalid.com/en/artic

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