Find an answer in the help center

Many screens of the admin panel carry a Learn more link under their title, such as “Learn more about listing categories”: it opens, in a new tab, the article of this help center that describes the screen, in the language of your admin panel. The search field at the top of every page of the help center searches all articles.

The Resources screen

At the bottom of the menu, click Help. The Resources screen gathers:

  • Help Center: Visit the Help Center opens this site;
  • Video Tutorials: Watch opens the Kreezalid video channel;
  • Marketing tools: Visit the blog opens the Kreezalid blog;
  • Find an expert: Browse our experts lists freelancers who work on Kreezalid marketplaces (design, marketing, SEO);
  • Need a hand?: Contact the Support Team opens the ticket form.

Open a ticket

  1. At the top right, click your name, then Open a ticket.
  2. Fill in the form:
    • Title: the problem in a few words, such as “Order confirmation e-mail not received by buyers”;
    • Priority: Minor, Normal or Critical. Keep Critical for what stops your marketplace from selling;
    • Type: Bug for something that does not work, Enhancement or Proposal for something you would like;
    • Description: what the support team needs to reproduce the problem (below).
  3. Click Send your request.

The Kreezalid team answers by e-mail, at the address of your administrator account.

What makes a ticket quick to solve:

  • One problem per ticket: two problems often need two different people.
  • Where: the URL of the screen or of the storefront page, and the listing, order or user concerned.
  • How: the steps that lead to the problem, in order.
  • What: what you expected, and what happened instead, with the exact text of any error message.

Suggest an improvement

  1. At the top right, click your name, then Suggestion box.
  2. Click Make a suggestion, give it a Title, a Priority and a Description, then click Submit.

The screen lists the suggestions you have sent, with the replies they have received.

What your users see

Nothing: tickets, suggestions and the Resources screen are only in your admin panel. Your sellers and buyers turn to you, not to Kreezalid support.

Edge cases and limits

  • The chat: during the free trial, a chat window in the admin panel lets you write to the Kreezalid team directly. It is not shown once you have subscribed.
  • A Learn more link in the other language: a screen whose article only exists in English opens the English article.
  • Without access to your admin panel: write to support@kreezalid.com, from the e-mail address of your administrator account, with your marketplace’s URL.